SCOTTSDALE, Ariz. — CNA National is celebrating the 20th anniversary of its purchase by CNA, one of the nation’s oldest and largest insurance companies. Originally named Western National Warranty Corp., the company, in 1995, was 94-people strong and focused on a single product, the vehicle service contract.
The F&I product provider has since doubled its staff and expanded its product offerings beyond service contracts, as it now offers GAP, tire-and-wheel protection and warranties. It has also become a major player in the automotive F&I industry, having won a record 18 Dealers’ Choice Awards.
“The purchase strengthened our position within the F&I industry,” said Joe Becker, president and CEO of CNAN. “Since the company’s founding in 1982, we’ve differentiated ourselves by delivering top-line customer service and products. Having the financial and administrative backing of a century-old corporation only enhanced our capabilities and offerings.”
The F&I product provider has also increased the number of active contracts by more than two million, while the number of claims initiated in a week has quadrupled. The average amount of claims paid in a month has also increased by more than $15 million.
“CNA has been the proud owner of CNA National for 20 years,” said Brian J. Loebach, senior vice president of CNA Warranty and Alternative Risk. “CNAN’s unwavering commitment to delivering an exceptional customer experience is a key attribute of CNA’s winning proposition. The company continues to be a great ambassador of the CNA and CNA Warranty brand.”
Originally posted on F&I and Showroom