ST. LOUIS — Reconditioning and appearance protection provider Dent Wizard International recently moved its F&I division, customer service and claims management team to a new facility near the company’s headquarters there. The move was driven by the continued growth of Dent Wizard’s F&I business, officials said.
The new 3,800-square-foot call center, located just one mile from Dent Wizard’s headquarters, will accommodate all full-time employees who manage phone/online claims and customer inquiries for consumers as well as for Dent Wizard’s major partners, including dealer group and F&I insurance companies.
That team has tripled in four year, with the new space offering room for further growth, officials said.
With the move to the new call center, Dent Wizard has transition to a web-based communications service. The service, from NewVoiceMedia operating on a Salesforce Service Cloud platform, ensures that communications will not be interrupted in the event of a landline phone system failure at the call center. It also allows Dent Wizard’s multilingual call center agents to work remotely, if necessary.
“We believe our industry-leading products and services are the best because they’re delivered and managed by our staff and techs, with minimal reliance on out-sourced people,” said Corey Schroeder, Dent Wizard’s director of F&I operations. “This investment in our team of dedicated, domestic employees is another example of our commitment to superior customer service and quality control.”
The new call center is located at 1801 Riverport Drive in Maryland Heights, Mo. For more, click here.
Originally posted on F&I and Showroom