Dealer Ops

Black Book: Weekly Market Insights

The overall market continued to see positive movement last week, but some of the segments that...

The overall market continued to see positive movement last week, but some of the segments that have been catching our eye in recent weeks for their pricing movements are now doing so for different reasons.

Boosting Customer Satisfaction with Service Now, Pay-over-time

Boosting Customer Satisfaction with Service Now, Pay-over-time

There are lots of ways you can gauge customer satisfaction. You see it in survey metrics. You see it in the positive reviews customers post about you online. You see it in their smiles when they drive away from the dealership. You see it in the number of times they bring you repeat business. And, if you’re doing financing right, you see it in the look on their faces when they realize they can service their vehicle today and pay over time.

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