Reaching highline customers has its challenges, but Lexus of Massapequa’s Rose Cruz has set her sights on an even more focused market: women.
‘Da Man’ charts a course for come-from-behind victories against your competitors, the regulators and unscrupulous review sites.
Christine Clabaugh of Honda Marysville is Auto Dealer Monthly's Sales Professional of the Month.
Dealer.com’s Dave Winslow weighs in on upcoming developments that will change the way dealers connect with customers.
Joe McCloskey’s focus on customer service extends through sales, F&I and the service department.
F&I pros are experts at handling objections, which might explain why many are resistant to change. Trainer explains how dealers and GMs can answer five common objections from the finance office.
Dealers who meet or exceed industry benchmarks in fixed operations all subscribe to the same formula: The right people plus proper training equals record profits.
Learn more about the latest products and services to reach the automotive retail and finance marketplace.
Billing errors for dealership management systems are more common than you may think. Technology expert suggests you check your monthly invoice for erroneous charges related to hardware and software, annual increases and click fees.
Award-winning F&I pro challenges her colleagues to make 2014 their best year yet.
Keeping up with technology requires us to constantly re-evaluate our needs and take no tool for granted.
Succession planning requires dealers to re-evaluate their business, their successors’ qualifications and their own past decisions — both good and bad.
Your customers are not to blame for your lack of back-end profit on subprime deals. It’s time to stop overselling your inventory and start producing.