May 2014

Cover Story

The Path To Victory

With hard work, determination, and a passion for learning honed by his years in the classroom and on the football field at the University of Michigan, Jason Olesnvage has risen to the rank of general manager at Victory Automotive.

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Financial Peril

The publisher is astonished to learn he is not alone in his struggles to close a prime-credit home loan.

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Your BDC Profit Center

Why limit your BDC team’s potential? Skilled agents can generate sales and service opportunities...

To convert your BDC from a loss-prevention department to a true profit center, you must think beyond phone and Internet leads and challenge your reps to take on new tasks.

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5 Critical CRM Tasks

Dealer software expert lists five ways your customer relationship management system can drive new sales and service visits.

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How Not to Get a Deal Bought

How Not to Get a Deal Bought

After waiting two months for a slam-dunk loan approval, the special finance guru has newfound sympathy for the struggles of subprime car buyers.

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Refinancing Dealer Credit

Facility upgrades and renovations are underway at dealerships across the nation. An improving...

Low interest rates are driving dealers back to their banks and finance companies to discuss refinancing floorplans, mortgages and lines of credit. Accounting expert offers advice for preparing your case and deciding between fixed and variable rates.

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Dealmakers

Dealmakers

Discover new tools and services designed to keep your store connected, informed and efficient.

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Concept Cars

Concept Cars

These prototypes were designed to push the boundaries of design, fuel efficiency and utility.

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No Haggle? No Problem. Or Not.

The magazine’s legal wiz believes that dealers who advertise no-haggle pricing should be safe from legal action — unless, of course, they haggle.