Cover Story
Taking Back Sundays
Car dealers in Illinois are the latest group to battle legislators to keep laws banning Sunday sales in place. Now that the FTC has stepped in, the debate is poised to go national.
Article
Biweekly Blowup
An FTC probe and an NADA memo inspired a fierce debate and thrust biweekly payment plans into the spotlight.
Article
Your Internet Manager Pay Plan
Fair compensation for Internet managers starts with a clear definition of their goals and your expectations.
Article
Your BDC Pay Plan
To properly compensate your business development center, you must set expectations for your manager and agents and design a pay plan that will motivate and reward them.
Article
Expect Perfection
Successful dealers lead by example. Strive for perfection and expect the same from your sales and finance teams.
Article
How to Close More SF Deals
Special finance expert offers two practical ways underperforming dealers can increase their closing percentage.
Article
Policies, Profits and Pacifico
By going to flat fees, banks and finance companies may shift regulatory pressure away from themselves — and onto dealers.
Article
Lead With Commander’s Intent
Empower your staff by making your objectives clear and giving them room to work.
Article
Tech Savvy
Check out the latest technological solutions for in-store processes and advanced marketing campaigns.
Article
The Car East
Automakers unveiled a series of head-turning prototypes at the 2014 Beijing International Automotive Exhibition.
Article
The Car Dealer Won?
A Hawaii dealer — and common sense — prevailed in a case brought by an unhappy used-car buyer.
Article
Cutting Keys
Sales and F&I managers can defuse interdepartmental conflict by walking a mile in their co-workers’ shoes.
