Article

Heads Up

The willful ignorance that threatens professional football is not reflected in the auto industry.

Article

Twice as Nice

Sales Pro of the Month Matt Reynolds. Photo: Justyn Phillips

This month's sales pro Matt Reynolds has found lasting success and perfected the art of the two-car deal.

Article

Win the Game of Googleopoly

A robust website may not be enough to crowd out the throngs of competitors and third-party...

A robust website may not be enough to crowd out the throngs of competitors and third-party retailers clamoring for space on the first page of Google search results.

Article

Who’s Celling Whom?

Customers no longer have to drive down the street to browse other dealers’ inventories or...

Smartphone-powered customers will prove worthy foes to sales and F&I pros who fail to anticipate their questions and appreciate their easy access to information.

Article

Look Who Emailed Me!

An invitation to join the CFPB’s Company Portal should not be ignored, and some dealers may...

An invitation to join the CFPB’s Company Portal should not be ignored, and some dealers may choose to sign up preemptively.