Bold business moves and a dynamic setting proved to be the winning formula for Brickell Motors and its owner, Mario Murgado.
Mark Sattler has snagged the May Sales Pro title, thanks to his hard work, dedication and love of his brand. If you know of a sales pro who deserves some recognition, nominate them by clicking here.
The move toward digital retailing is the inevitable result of increased familiarity with self-service transactions.
The 2015 Automotive Forum promised good times — and significant change — for dealers in the years ahead.
There is much to dislike about the CFPB’s 728-page report on pre-dispute arbitration clauses.
Lax policies and unauthorized charges, discounts and freebies could be nipping away at your bottom line.
Providing exceptional customer service at every touchpoint is the best way to reassure customers they will be treated fairly when they visit your dealership.
Struggling sales pros should remember to take pride in their work and seek referrals wherever they may lie.
Corporate communication expert offers four tactics dealers and managers can use to effect real change in an increasingly complex workplace.