A frank assessment of your current needs and future objectives can help you properly equip your dealership for less without sacrificing capacity.
Big data, the economic and political landscape, and reputation management lead the list of pressing concerns for dealers heading into the new year.
Customers are better educated than ever, but that's no excuse for an embarrassing lack of professionalism and product knowledge.
Hudson recounts the inspiring tale of a dealer who prevailed in a lawsuit in the consumer-friendly state of Maryland.
Phone skills are severely lacking in dealerships today, but one GM has a plan you can use to be sure every caller gets the right answer.