May 2019

Loyalty Drives Growth at #1 Cochran Automotive

Acquisitions have helped fuel the rapid expansion of Rob Cochran’s 24-rooftop auto group. But he believes the secret to his success is the people of Western Pennsylvania, including those he employs and the customers they serve.

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In This Issue

Showroom veteran Marco Schnabl sees emerging predictive analytics technology as an extension of...

Article

Q&A: The Art and Science of Predictive Analytics

Green peas are more likely to hit the ground running when managers provide a framework for...

Article

How to Train New Hires for Instant Success

Less than one-third of all new dealership hires will remain on the payroll for three years,...

Article

The 4 Pillars of Dealership Hiring

If Det. Columbo were an auto dealer, his appointed compliance officer would have a long list of...

Article

Just One More Thing ...

New management training requirements for California businesses have implications for all U.S....

Article

California’s New Training Requirement (and Why the Rest of Us Should Care)

Failing to properly itemize an RO is a common mistake that breeds frustration and distrust in...

Article

5 Ways to Blow Up a Service Customer