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Never Argue With Stupid People

How is Carvana drawing investors with a losing proposition? The Alpha Dawg blames short sellers...

Ziegler sees no point in debating Wall Street analysts and investors who continue to pour money into Carvana despite the company’s unsustainable business model and the federal crimes committed by two of its biggest players.

Article

Let’s Change One Little Fact …

Arranging transportation of a sold vehicle on behalf of an out-of-state buyer can change the...

Hudson explains how requiring out-of-state buyers to transport their own vehicle creates a ‘good fact’ that can help ensure your own state’s laws will govern the transaction.

Article

Just One More Thing ...

If Det. Columbo were an auto dealer, his appointed compliance officer would have a long list of...

Don’t let your compliance officer off the hook without an ironclad checklist of all the rules and regulations surrounding dealer advertising.

Article

5 Ways to Blow Up a Service Customer

Failing to properly itemize an RO is a common mistake that breeds frustration and distrust in...

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

Article

The Topic That Won’t Go Away: Loan Fees

Questions continue to swirl around loan fees charged to car buyers. A recent case in North...

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.