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When Your Controller Leaves You

What is the worst thing a dealer wants to endure in the dealership? Near the top of the list, just below a DMS conversion, is when your controller or office manager (if that’s your highest-level HR talent) gives notice.

January 18, 2017

Your Culture Is Causing Stomachaches

Your Culture Is Causing Stomachaches

Just when you think you have your dealership culture figured out, something causes that familiar pain in your gut to return. Operations expert shares advice for avoiding upset stomachs in the workplace.

May 9, 2016

Are Your Employees Pickpocketing Your Profits?
Lose That Number

Lose That Number

Dealers are grappling with a set of new regulations designed to limit calls and text messages delivered to mobile phones.

December 16, 2013

Auf Wiedersehen

The Editor says farewell to the magazine, but not to the industry. Get the scoop on ADM's new home and team.

February 1, 2013

Transitioning to Social CRM in your Dealership

Transitioning to Social CRM in your Dealership

Online communication has shifted the dealership-to-customer relationship. In the future, to keep up, dealers will have to transition from traditional CRM systems and processes to social customer relationship management (SCRM).

April 19, 2012

2010 Digital Marketing Awards

2010 Digital Marketing Awards

The Auto Dealer Monthly 2010 Digital Marketing Awards highlight a few of the best dealership websites in the industry, including single-point franchise sites, independent dealer sites, group franchise sites and specialty sites. See who stood out from the pack and why.

February 18, 2011

Choosing a New Web Site Provider

Harlene Doane, Jennifer Murphy - Technology changes so fast that it’s difficult to keep up, and that’s especially true when it comes to a dealer’s Web site. What was cutting-edge and met a dealer’s needs a year ago may now be lackluster in performance.

July 27, 2010

Picture-Perfect Online Inventory

Picture-Perfect Online Inventory

Harlene Doane - It’s been said that a picture is worth a thousand words, and Steven Sodikoff, dealer principal of Steven Toyota Scion in Harrisonburg, Va., believes it applies to his inventory. Recently, Sodikoff invested heavily in his dealership’s online presence in a rather unusual way. He took an empty service facility and transformed it into a high-tech photography studio.

February 24, 2010

Driving up F&I Profits

Harlene Doane - Stephens, Inc. published a report on F&I income earnings per vehicle retailed for the top public automotive groups based on fourth-quarter 2008 data. The data is below.

December 17, 2009

Accounting for Advertising Cost

Harlene Doane - Dealers are still in cost-cutting mode, and advertising and marketing budgets have taken the brunt of cuts over the last several months. Across the board, the amount of advertising and marketing dollars spent by dealers is down by 24 percent, which is equivalent to a $10,000 to $15,000 decrease in spending per month.

November 11, 2009

Here Comes Web 3.0

Harlene Doane - First came what is known as Web 1.0, which was basic Web design that included a number of static pages that basically pushed information out to online shoppers.

October 1, 2009

Third Party Lead Generation

The difference between a $1,000 gross profit and a $2,500 gross profit on a special finance deal is the amount of work that goes into the deal... ...None of that is easy, especially in today’s market.

September 14, 2009