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Xtime Adds Status Tracker to Service Platform

Xtime Adds Status Tracker to Service Platform

Xtime’s new Service Tracker feature was designed to provide real-time updates to fixed ops personnel and customers while injecting trust and transparency into maintenance and repair processes.

July 17, 2019

Calif. Dealer Wins $15.8M in Toyota Lawsuit

Calif. Dealer Wins $15.8M in Toyota Lawsuit

An Orange County jury found in favor of Toyota dealer Roger Hogan, who sued the factory for fraud and breach of contract amid claims the manufacturer concealed safety defect data and retaliated against him for going public with his concerns.

July 16, 2019

Auto/Mate Integrates With Xtime Inspect

Auto/Mate Integrates With Xtime Inspect

A new partnership with Xtime was designed to offer access to digital tools designed to improve customer retention and loyalty to dealers using Auto/Mate Dealership Systems’ DMS.

July 15, 2019

Acura Faces Class Action Over RDX Infotainment System

Acura Faces Class Action Over RDX Infotainment System

Steve Berman of Hagens Berman is the lead attorney for a group of Acura RDX buyers and lessees who say their infotainment systems are dangerously defective — and that Honda knew about the issue before the vehicle came to market.

July 15, 2019

IHS: Average Age of U.S. Vehicles Continues to Rise
Hyundai Dealers Using CDK Hailer Get Lyft Access
iRecon Launches Vendor-Targeted Mobile App

iRecon Launches Vendor-Targeted Mobile App

The latest iteration of iRecon was designed to help smart device-equipped vendors manage work requests and dealer relationships while streamlining the reconditioning process.

June 22, 2019

ADT Announces Winners of 2019 Dealers’ Choice Awards

ADT Announces Winners of 2019 Dealers’ Choice Awards

Auto Dealer Today has revealed the winners of the 15th annual Dealers’ Choice Awards, a program that gives dealers and dealership personnel the opportunity to recognize their favorite vendors, suppliers, and finance sources in 35 categories.

June 19, 2019

‘Find My Lift’ Debuts With New Rotary Website

‘Find My Lift’ Debuts With New Rotary Website

Rotary Lift’s redesigned website includes ‘Find My Lift,’ a new tool designed to help auto dealers and other users easily search, sort, and browse by vehicle class, capacity, and type.

June 18, 2019

AutoAp Launches Recall Intelligence Service

AutoAp Launches Recall Intelligence Service

A new service from AutoAp was designed to give auto dealers greater insight and control over the liability and financial impacts caused by safety recalls, promising to reduce risk by more than 80%.

June 17, 2019

Ford Recall Includes 1.2M Explorers

Ford Recall Includes 1.2M Explorers

Ford Motor Co. announced four recalls for seven vehicles sold in the U.S. and Canada, including 1.2 million Explorers that could be affected by a rear suspension issue dating back to the SUV’s 2010 redesign.

June 12, 2019

Radiant Ride Launches SMART Appearance Protection Program
Affinitiv Releases Ebook on ORP Marketing

Affinitiv Releases Ebook on ORP Marketing

‘Turbocharge Your Owner Retention Program (ORP) Marketing’ includes nine marketing campaign strategies the authors say are proven to increase customer loyalty and service revenue.

June 3, 2019

5 Ways to Blow Up a Service Customer

5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

May 31, 2019

VW Taps DealerFire for Service-Retention Initiative