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Q&A: The Art and Science of Predictive Analytics

Q&A: The Art and Science of Predictive Analytics

Retail veteran turned tech executive Marco Schnabl explains why the latest sales and marketing technology is essentially an extension and enhancement of skills most sales professionals already possess.

July 10, 2019

How to Train New Hires for Instant Success
The 4 Pillars of Dealership Hiring

The 4 Pillars of Dealership Hiring

Reduce turnover and boost productivity by giving your hiring managers the training and tools they need to make smart decisions.

June 26, 2019

Just One More Thing ...

Just One More Thing ...

Don’t let your compliance officer off the hook without an ironclad checklist of all the rules and regulations surrounding dealer advertising.

June 24, 2019

5 Tips for Dealer Success in Uncertain Times

5 Tips for Dealer Success in Uncertain Times

Build a foundation of returning sales and service customers that will withstand any downturn. Operations expert lists the five simple strategies you need to get the job done.

June 19, 2019

I Was the Dieselgate Guy. Here’s What I Learned.

I Was the Dieselgate Guy. Here’s What I Learned.

The dealer who chaired Volkswagen’s U.S. advisory council through the Dieselgate scandal says his experience reinforced the need to communicate with speed, influence with information, and seize leadership moments.

June 17, 2019

3 Steps to Scrub Your Customer Data and Sell More Cars
California’s New Training Requirement (and Why the Rest of Us Should Care)
5 Ways to Catch Up to the Market

5 Ways to Catch Up to the Market

Whether your dealership is big, small, profitable or unprofitable, it’s time to take a fresh look at how you’re measuring success.

June 3, 2019

5 Ways to Blow Up a Service Customer

5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

May 31, 2019

The Topic That Won’t Go Away: Loan Fees

The Topic That Won’t Go Away: Loan Fees

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.

May 31, 2019

Opinion: For Dealers, Carsharing Is About Revenue, Not Miles

Opinion: For Dealers, Carsharing Is About Revenue, Not Miles

Former dealer is convinced that miles mean money for dealers in the shared economy, where a large and growing customer base of ride-hail drivers is poised to add incremental income to idle units and offer new opportunities for sales.

May 15, 2019

4 New Dealer Digital Marketing Tactics

4 New Dealer Digital Marketing Tactics

Make your digital storefront easy to find and deliver a more engaging online experience — for sales and service — with four leading-edge strategies you can try today.

May 8, 2019

4 Ways to Turn Recalls Into Positive Customer Interactions
DOL Investigations and Employing Minors in Dealership Service Departments