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Serve – Help – Solve

Serve – Help – Solve

Learn to effectively serve, help and solve, and increase your personal performance and that of your team while building lasting relationships in and outside of the store.

January 7, 2021

F&I Tip of the Week: Avoiding Down Time

F&I Tip of the Week: Avoiding Down Time

What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!

December 22, 2020

A Dealer’s Guide to Rethinking Recruiting and Retention

A Dealer’s Guide to Rethinking Recruiting and Retention

Buyers expect a seamless, customer-centric path that gives them control over the buying process, and that means dealers are going digital to make that happen. But no matter where the sale takes place, your employees still have the greatest impact on customer experience. Download “A Dealer’s Guide to Rethinking Recruiting and Retention to Find the Right People” to take a new look at your recruiting tactics and your employee development strategy to keep your team—and your dealership—successful.

December 15, 2020

Product Prep Keeps Automotive Pros on Top of Their Game as Auto Sales Surge
Tip of the Week: Are You An Early Riser?

Tip of the Week: Are You An Early Riser?

How early do you get out of your office and engage the customer? Top F&I managers know that the sooner they engage the customer, the better. Tune in to this Tip of the Week with John Tabar of UDS.

December 1, 2020

Quantum5 Welcomes Training Industry Leaders Susan Landgraf and Nancy Martini to Board of Directors
F&I Tip of the Week: Are You a Believer

F&I Tip of the Week: Are You a Believer

Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are you currently enrolled in to protect your own personal vehicle? If the answer is none, that might be an indication that you are not a true believer after all. UDS' John Tabar encourages you to believe in the products you are selling to help the customer believe in their value.

November 30, 2020

F&I Tip of the Week: The Five Elements

F&I Tip of the Week: The Five Elements

Most of us will process and retain a story better than we process or retain facts, and a good story can make the difference between your customer identifying with the value of the benefit and saying "no thanks." UDS's John Tabar shares the five elements of a good story in this Tip of the Week.

November 23, 2020

Do You Have What it Takes to be a Closing Junkie?

Do You Have What it Takes to be a Closing Junkie?

Closing deals is both a state of mind and a consequence of well thought out actions. The power lies in the salesperson that focuses their laser vision onto the next person entering the dealership.

November 10, 2020

Assurant Global Automotive Continues to Enhance Virtual Training Offering with Addition of American Financial & Automotive Services Sales Course
Sell the Experience

Sell the Experience

The goal should always be to listen and understand your customers better, not just to present a menu and overcome an objection.

October 13, 2020

Assurant Global Automotive Launches Enhanced Version of Virtual Learning Platform
The Secret Sauce of Objection Handling

The Secret Sauce of Objection Handling

For objection handling, secret sauce is that special technique, the one thing you can say or do that instantly changes a “no” to a “yes.” This can lead you to the easiest objection to overcome: the one that never happens!

October 6, 2020

Marcom Technologies Launches All-in-One Training Program

Marcom Technologies Launches All-in-One Training Program

The customizable training platform takes Marcom’s expertise from over 30 years of training automotive professionals and helps dealerships plan, organize, and execute a strategic training initiative that will drive operational efficiency and accountability across their store.

September 17, 2020

Interactive Online F&I Training Helps Dealerships Adapt to Current Conditions