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Back on the Road

Meet four dealers who are closing deals and driving loyalty by providing a much-needed service to customers who have filed for bankruptcy.

July 31, 2013

Telling the Future

The editor bites on a pitch for an article about the future of auto retailing, a topic he’s steered clear of given the emotions it tends to stir.

July 22, 2013

NADA: Dealers Had Profitable 2012

Vehicle sales were up for franchised dealers last year, as was profitability, according to the NADA’s annual state-of-the-industry report. Results also showed that F&I continued to make up for falling margins, which fell to a 10-year low.

July 22, 2013

Dealertrack Release F&I Menu for iPad

Dealers selected to test the new F&I sales solution realize $740 increase in average aftermarket revenue per vehicle, the technology firm claims.

July 15, 2013

The CFPB Puts Debt Collectors on Notice

The CFPB is now taking consumer complaints regarding debt collectors. The bureau also warned firms they will be held accountable for unlawful debt-collection activities.

July 15, 2013

Putting up a Fight

Putting up a Fight

The industry continues to emerge from the Great Recession, but dealer-protection bills approved in New Hampshire and Colorado prove that not everything is getting back to normal.

July 15, 2013

Fiat Dealers to Get Their Own Dedicated Reps

Fiat is in the early stages of hiring its own team of factory reps. Officials say 50 additional staffers will be added to the team to serve Fiat dealers exclusively.

July 8, 2013

Test Drives Delivered

Test Drives Delivered

A Seattle startup is taking a different approach to improving the car-buying experience, one that is supposed to drive a better connection between dealers and their customers.

July 8, 2013

Controlling the Deal

Unable to ditch his F&I roots, the editor makes a strong case for why the F&I office should have a role in a dealership’s CRM efforts.

July 2, 2013