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Stay in Your Lane, Mr. Dealer. We’ll Be There Too.

Stay in Your Lane, Mr. Dealer. We’ll Be There Too.

Manufacturers can’t resist any opportunity to put their hand in the dealer’s wallet, but a recent lawsuit proves the consequences of any incursion on your factory’s business can be dire.

August 19, 2019

Will I Ever Be a GM?

Will I Ever Be a GM?

Are you ready to make the leap to the general manager’s chair? Auto retail veteran shares a five-step process you can use to maximize your potential and improve your chances.

August 7, 2019

Never Argue With Stupid People

Never Argue With Stupid People

Ziegler sees no point in debating Wall Street analysts and investors who continue to pour money into Carvana despite the company’s unsustainable business model and the federal crimes committed by two of its biggest players.

August 5, 2019

Keep Your Superstars. Fire Your Divas.

Keep Your Superstars. Fire Your Divas.

GM explains the difference between sales superstars and sales divas and makes the case for special treatment — but only under certain strict conditions.

May 24, 2019

This Is Why Investors Hate Carvana

This Is Why Investors Hate Carvana

Carvana made a splash in the latest used-car retailer rankings, but analysts say the dealer disruptor is losing too much money and will never turn a profit.

May 6, 2019

Robbery in Progress. Somebody Call the Police!

Robbery in Progress. Somebody Call the Police!

Ziegler sounds the alarm over factory co-op programs that overpromise and underdeliver, limit dealer choice and vendor competition, and create the risk of a massive theft of valuable — and supposedly private — customer data.

May 2, 2019

6 Profit Killers Lurking in Your Store

6 Profit Killers Lurking in Your Store

Every dealership is filled with hidden profit killers. Smoke them out by asking the simple questions that can reveal untapped revenue and uncontrolled costs.

February 18, 2019

How Can Geeks Be This Bad at Math?

How Can Geeks Be This Bad at Math?

Ziegler takes aim at subscription programs and wonders how corruption in Nissan’s management ranks — from unreported income to multimillion-dollar cash incentives — could stay hidden in plain sight for so long.

February 6, 2019

Great Advice, Thanks, Guys

Great Advice, Thanks, Guys

President Trump may not be universally regarded as a man of the people, but auto dealers and other business owners are inarguably benefiting from his administration’s economic policies.

February 4, 2019

Self-Sabotage Will Ruin Your Career

Self-Sabotage Will Ruin Your Career

Too many dealers work hard to reach the heights of success and then come undone. GM offers a three-point plan for avoiding self-sabotage and maintaining the high income you’ve earned.

November 7, 2018

They Earned It

The winners of the 14th annual Dealers’ Choice Awards owe a debt of gratitude to the dealers and dealership professionals who took the time to vote them in and score them on the quality of their products and services.

November 3, 2018

Stupid Is as Stupid Does

Stupid Is as Stupid Does

The Alpha Dawg charts the brief rise and long fall of Johan de Nysschen, the recently departed president of Cadillac and author of the business plan that effectively crowned Lincoln as the new king of American luxury.

August 1, 2018

This Is Us: Dealer Edition