Handling the Off-Site Customer
Dwayne Wiggins here, with American Financial's F&I University, and this is your Tip of the Week!
April 9, 2020
Dwayne Wiggins here, with American Financial's F&I University, and this is your Tip of the Week!
April 9, 2020
Most people are drawn to a lease because of the options they have at the end of the lease. But leasing does involve some obligations. F&I trainer John Tabar says it's those responsibilities that represent an opportunity for producers to increase product enrollment on lease deals.
March 30, 2020
Business Development Director Danielle Klonecki explains how Dominion Dealer Solutions’ automotive data mining solution drives success for the BDC, the sales team, and the service drive at Central Florida’s Lakeland Automall. Click here to watch the video!
October 15, 2018
When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
June 5, 2018
Jim Ziegler holds Uber responsible for the death of an Arizona woman who was run down by an autonomous SUV in March, but he doubts executives will face criminal charges. In They Finally Killed Somebody, the Alpha Dawg traces the so-called demand for driverless vehicles to the handful of businesses that stand to gain the most — including some of your closest partners. Click here to read the story.
May 9, 2018
If you are an executive general manager making $500,000 a year, this video is not for you. If not, listen up, because Jim Ziegler is here to help. In an exclusive to Auto Dealer Today, the Alpha Dawg lists the 20 Things a GM Must Do Every Week to become an executive GM, take your dealership to new heights, and maximize your personal income. Click here to read the story.
March 8, 2018
Industry Summit 2017 (Sept. 11-14) is quickly approaching. American Financial & Automotive Services' John Vecchioni, the conference’s master of ceremonies, explains why it’s the premier event in the F&I industry. Don’t miss John when he takes to the stage on Sept. 14 for F&I Think Tank’s Shark Tank, a session featuring the who’s who of F&I trainers.
September 6, 2017
Paul Potratz of Potratz Advertising introduces “How to Be More Social,” a roundtable interview conducted by the editors of Auto Dealer Today with five dealership social media managers. Click here to read the article and learn how these experts are using practical methods to harness the power of social media to drive appointments and sales for their stores.
March 13, 2017
Check out a new video RoadVantage created to help dealers spread awareness about the value of F&I programs. Click the screen above or watch it on YouTube, and be sure to share the video with your customers and prospects!
November 18, 2016
Summer has come early and your inventory needs to stand tall. Jim Ziegler explains how to get help from your sales team, how often to re-display, and why all the photos of snowdrifts and gray skies on your website have got to go — today!
May 23, 2016
Jim Ziegler is headed to Tampa, Fla., to deliver his Profit Masters seminar at Dealer Summit, which is scheduled for May 3-5 at the Sheraton Tampa Riverwalk Hotel. Register by April 1 to save $100 off a full conference pass.
March 30, 2016
The Alpha Dawg joined LotLinx’s “Year of the Dealer” roundtable at NADA 2015 to offer his insights on the true value of customer satisfaction. For more videos, click here.
February 27, 2015
What do the decades-old lyrics penned by a legendary singer-songwriter have to do with the current state of the automotive industry? Well, the times really are a-changin', and the Alpha Dawg is here to tell you how unscrupulous vendors, half-baked product launches and negative ad campaigns are conspiring to threaten your business. Watch the video, then click here to read Ziegler's 'On the Point' column.
August 1, 2014
Auto Dealer TV's Jennifer Nebrich reports on gains in F&I profits and revenue among the nation's largest dealer groups. Also this week, credit unions are gaining market share while depreciation rates approach pre-recession levels.
July 31, 2014
Auto Dealer TV's Jennifer Nebrich reports on claims against dealers in New Jersey, Ohio and Missouri. Also this week, hybrid sales have slowed, and the King of Lemon Laws scores a victory against Tesla.
July 17, 2014