In this video, David McKellar from the Automotive Training Academy by Assurant will discuss the difference between a statement, a question and an objection. Your ability to respond appropriately to each of these 3 responses from a customer can affect your sales results.
November 4, 2021
Most people are drawn to a lease because of the options they have at the end of the lease. But leasing does involve some obligations. F&I trainer John Tabar says it's those responsibilities that represent an opportunity for producers to increase product enrollment on lease deals.
April 29, 2021
How early do you get out of your office and engage the customer? Top F&I managers know that the sooner they engage the customer, the better. Tune in to this Tip of the Week with John Tabar of UDS.
March 16, 2021
What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!
March 11, 2021
Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are you currently enrolled in to protect your own personal vehicle? If the answer is none, that might be an indication that you are not a true believer after all. UDS' John Tabar encourages you to believe in the products you are selling to help the customer believe in their value.
February 24, 2021
Most of us will process and retain a story better than we process or retain facts, and a good story can make the difference between your customer identifying with the value of the benefit and saying "no thanks." UDS's John Tabar shares the five elements of a good story in this Tip of the Week.
February 17, 2021
With the increasing demand to generate revenue from the business office today, coupled with the number of products available and the client's lack of focus, makes maximizing your menu challenging. Trent White with American Financial's F&I University is here to share a solution to help get the most out of your menu.
June 4, 2020
Dwayne Wiggins here, with American Financial's F&I University, and this is your Tip of the Week!
April 9, 2020
Business Development Director Danielle Klonecki explains how Dominion Dealer Solutions’ automotive data mining solution drives success for the BDC, the sales team, and the service drive at Central Florida’s Lakeland Automall. Click here to watch the video!
October 15, 2018
When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
June 5, 2018
Jim Ziegler holds Uber responsible for the death of an Arizona woman who was run down by an autonomous SUV in March, but he doubts executives will face criminal charges. In They Finally Killed Somebody, the Alpha Dawg traces the so-called demand for driverless vehicles to the handful of businesses that stand to gain the most — including some of your closest partners. Click here to read the story.
May 9, 2018
If you are an executive general manager making $500,000 a year, this video is not for you. If not, listen up, because Jim Ziegler is here to help. In an exclusive to Auto Dealer Today, the Alpha Dawg lists the 20 Things a GM Must Do Every Week to become an executive GM, take your dealership to new heights, and maximize your personal income. Click here to read the story.
March 8, 2018
Industry Summit 2017 (Sept. 11-14) is quickly approaching. American Financial & Automotive Services' John Vecchioni, the conference’s master of ceremonies, explains why it’s the premier event in the F&I industry. Don’t miss John when he takes to the stage on Sept. 14 for F&I Think Tank’s Shark Tank, a session featuring the who’s who of F&I trainers.
September 6, 2017
Paul Potratz of Potratz Advertising introduces “How to Be More Social,” a roundtable interview conducted by the editors of Auto Dealer Today with five dealership social media managers. Click here to read the article and learn how these experts are using practical methods to harness the power of social media to drive appointments and sales for their stores.
March 13, 2017
Check out a new video RoadVantage created to help dealers spread awareness about the value of F&I programs. Click the screen above or watch it on YouTube, and be sure to share the video with your customers and prospects!
November 18, 2016