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Buick, Porsche Win J.D. Power’s New Vehicle Ownership Awards

For its new Total Ownership Experience Awards, J.D. Power looked at results from its five iconic automotive studies to determine which automakers do the best job overall of satisfying customers through the different stages of vehicle ownership.

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The Rise of the Consumer

G.P. has a plan for dealers whose customers’ product knowledge exceeds that of their sales staff.

F&I Tip of the Week: The Proper Disclosure

F&I trainer Gerry Gould says the best way to increase CSI and cut down on contracts in transit is a proper review of the customer's paperwork. He shows you how in his latest F&I Tip of the Week.

F&I Still a Drag on Improving Transaction Times, Survey Shows

Although transaction times at dealerships are improving, there are still roadblocks in the process that are holding dealerships back from reliably achieving transactions times below the one- and two-hour mark, according to a survey fielded by eLend Solutions.

GoMoto, Market Scan Develop New Sales Experience for Kuni Honda

The dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s buying experience.

Millennials, Mobile And F&I

Technology in the hands of a skilled F&I salesperson will help empower the customer.

12 Steps To Selling Service

The magazine’s service coach breaks down a service-selling process that can deliver a 30 to 50 percent closing ratio.

Sales Professional of the Month: Adam Dorn

“I’ve never sold a car in my life,” Dorn says. “I’ve educated people on my product to earn their trust enough to have them know that they are getting a fair deal from me.”

Supporting Fixed Operations

Don Reed reminds dealers and general managers about the real opportunities that exist for service departments.

Express Auto Emphasizes the R in CRM

Customer relationship management can be particularly challenging for buy here pay here dealers. Express Auto has tackled this challenge by focusing on building relationships with its customers through mutual trust and respect.