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Customer Reviews

Don't Leave Feedback to Chance

Digital marketing expert defines the important role of online reviews and customer surveys in the social media mix.

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Brandon Honda, Sun Toyota Win DealerRater Consumer Satisfaction Awards

Brandon Honda and sister dealership Sun Toyota are winners of DealerRater’s 2017 Consumer Satisfaction Award, an annual recognition given to auto dealerships in the United States and Canada that deliver outstanding customer service as rated by online consumer reviews.

Study: Reviews, Social Media Drive Sales and Service

Digital marketing firm Digital Air Strike has released its sixth annual “Automotive Social Media Trends” study, which includes statistics relating to the importance of online reviews and social media engagement among car buyers and service customers.

Reputation Butler to Shake Up the Online Review Game

The company’s directors say Reputation Butler tackles a problem that dealerships face almost daily: monitoring and keeping track of online consumer reviews on countless platforms.

Cars.com to Acquire DealerRater

Once the acquisition is approved, Cars.com will add the automotive industry’s largest dealer review site to its platform.

Edmunds Names Winners of Fourth Annual Five Star Dealer Award

Edmunds has released the names of the more than 800 winners of the firm's fourth annual Five Star Dealer Award. Dealers named had to have at least 20 site reviews within a two-year period and earned an overall sales rating of five stars on Edmunds.com.

Merchants Named a 2016 Dealer of the Year by DealerRater

Dealer review site DealerRater named Merchants Auto a 2016 Dealer of the Year, a title given to less than 0.1% of the more than 41,000 dealers in the DealerRater network.

SureCritic Hits One Million-Review Mark

SureCritic's website achieved the milestone in just four years. The firm collects information from a business' point-of-sale system and emails customers requesting a review within 24 hours of their visit.

Digital Airstrike Partners With MerchantCircle

Digital Air Strike will integrate its survey technology with MerchantCircle's listings and reviews platform, allowing dealers to provide an easier, more automated method for posting customer reviews.

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DealerRater to Bring Reviews to AutoTrader.com

Beginning this month, DealerRater reviews and ratings will be featured on AutoTrader.com's dealer profile pages.

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