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Customer Service

F&I Non-Negotiables

Adherence to these 10 things is challenging and takes discipline but is essential.

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Reynolds & Reynolds Rebrands to Reflect Modern Approach

156-year-old company aligns brand with company it is today and vision for future

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

Dealertrack DMS Debuts New Solutions for Dealers

Dealertrack DMS debuts new, fully integrated solutions to help dealers eliminate operational complexity, capitalize on the right processes and data at NADA 2020.

5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

Spireon Wins Second Customer Service Award

Spireon has earned Organization of the Year honors in Business Intelligence Group’s 2019 Customer Service Awards, winning its second award for customer service this year and fifth overall.

Your Salespeople Are Being Outsold

Customers are better educated than ever, but that's no excuse for an embarrassing lack of professionalism and product knowledge.

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Magnetic Personality

Former corrections officer Marty Hamm is capturing customers (and sales) at Alexander Chevrolet Buick GMC in Dickson, Tenn.

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Sink or Swim

Former educator and oil field worker Cody Finney has survived and thrived at Lone Star Dodge Chrysler Jeep Ram.

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