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Customer Service

Your Salespeople Are Being Outsold

Customers are better educated than ever, but that's no excuse for an embarrassing lack of professionalism and product knowledge.

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EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Magnetic Personality

Former corrections officer Marty Hamm is capturing customers (and sales) at Alexander Chevrolet Buick GMC in Dickson, Tenn.

Sink or Swim

Former educator and oil field worker Cody Finney has survived and thrived at Lone Star Dodge Chrysler Jeep Ram.

Read the Instructions!

Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.

Develop Good Habits and Dominate in 2017

It’s a new year and a great time to sharpen your dealer skillset. Top trainer lays out a five-step plan.

Dare to Be Grateful

Closing the gratitude gap raises your personal and professional ceiling and has a reverberating effect on everyone you encounter.

Auto/Mate Employees Tout 1,000-Plus Years of Combined Dealership Experience

Auto/Mate Dealership Systems today announced that after its latest round of hiring, its employees have surpassed 1,000 years of combined experience working in car dealerships.

How to Build a Loyalty Program

Expert offers a five-step plan to build your service business, encourage existing customers to visit more often, and boost sales of service contracts and accessories.

Condition Reports: Let’s Get Digital

Paper documentation is hurting your service department’s bottom line. Here’s how to fix it.