There’s a good chance the potential slowdown would have a lighter impact, but the takeaway is the same: Beef up your F&I practices now, and it’ll be easier to come out strong on the other side.
Cadillac House at Vanderbilt will welcome clients to collaborate with CELESTIQ designers and a concierge for a custom commission experience.
CDK Global offering polls U.S. customers on car availability and more.
For dealerships, understanding the expectations of customers is what makes a great versus good versus mediocre customer experience.
Concerns over costs, the customer experience, and intangible benefits have prevented many dealers from competing in the digital sales and F&I arena. Separate fact from fiction with this three-minute read.
Roadster analysts say many American car buyers and lessees are wary of F&I product presentations and frustrated by lengthy, inefficient processes and a lack of transparency in pricing.
Self-selection tools can reduce your average turn, accelerate deliveries, and improve F&I production.
When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
Auto dealers tied for 12th out of 20 industries ranked in the eighth edition of Temkin Group’s Customer Experience Ratings. Ford and Mercedes-Benz dealers also earned top rankings.
The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.
media brand
The secure and easy all-access connection to your content.
Bookmarked content can then be accessed anytime on all of your logged in devices!
Already a member? Log In