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Pickup Rate Not Keeping Up With Rise in Inbound Calls, Survey Shows

Eighty-nine percent of dealers surveyed agreed that having a comprehensive process for handling inbound calls was important; however, only 40% were confident they were managing incoming calls effectively, according to a survey conducted by CallSource

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Consolidation Nation

Berkshire Hathaway acquired 78 dealerships when it purchased the former Van Tuyl group this year, but it was only one of many recent mergers and acquisitions in the dealer space.

Tear Down Your Silos

Successful Internet dealerships are built on an interdependent strategy that puts showroom sales pros and BDC agents on the same page.

Your Constant Value Proposition

Providing exceptional customer service at every touchpoint is the best way to reassure customers they will be treated fairly when they visit your dealership.

New Country Motor Car Promotes New Vice President

New Country Motor Car Group recently promoted Timothy Parker to vice president, overseeing the group’s three Harford, Conn., dealerships and five franchises.

Manheim Expands Mobile Auctions to Canada

Manheim's Mobile Auctions service is expanding into Canada. They feature remote participation through satellite feed and localized marketing for participating dealerships.

How to Keep Associates Motivated After the Training Is Over

Expert offers three keys for coaching staff to follow a new process after the trainer leaves.

The Google Effect

Google has definitely become a key sales tool for the people manning the front end, but it hasn’t been too kind to the F&I office.

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