Maximize the Value of Your Service Center
The auto care industry is booming. While dealers continue to be the top choice for service, consumer trust is declining. Here’s how to win the loyalty of service department customers for life.
The auto care industry is booming. While dealers continue to be the top choice for service, consumer trust is declining. Here’s how to win the loyalty of service department customers for life.
Price uncertainty is the No. 1 reason a customer won’t visit a dealership’s service center for maintenance, according to results of a survey commissioned by Record360.
Xtime's survey of 668 vehicle owners shows that a majority (more than 70%) believe cost estimates are either extremely important or very important when setting appointments. These responses outranked all other factors surveyed, like the availability of transportation options and the option to choose different service advisors, the company stated.
The secure and easy all-access connection to your content.
Bookmarked content can then be accessed anytime on all of your logged in devices!
Already a member? Log In