Bill Leslie - That was an odd comment, so I asked him what he meant. "They don't like their customers, and they don't like their own business. They are rude, and expensive, and when you are done working with them, you'll feel pretty bad about having given them your money."
Bill Leslie - Before you take offense at the title of this column, please note that it is pointed at me. I'm the one who is stupid. I learn over and over that my success, and the success of my business, is dependent on the managers I hire. I seem to relearn this lesson about every 12 months. Maybe if I write it down, I'll remember it.
Bill Leslie - Six months ago, we caught an employee stealing on his first day on the job. We caught him red-handed. There was no doubt involved, and he admitted the theft. There were divided opinions among the decision-makers, but the decision was to give him a second chance. We really needed to fill that spot.