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The Federales Are Watching

The Federales Are Watching

There is a palpable sense of relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared bureau’s cause.

Article

Q&A: What Is the Future of F&I?

Q&A: What Is the Future of F&I?

Software experts Jason Barrie and Marie Knight share advice for dealers and F&I professionals seeking new ways to drive production and enhance customer service in a department whose future is difficult to predict.

News

EFG: Dealers Need Bridge From F&I to Service

EFG Companies’ John Pappanastos has offered new commentary on the relationship between finance and service, including the need for full integration to maintain dealer and agency revenue.

Article

So You Need a New Agent

So You Need a New Agent

AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.

Article

How to Futureproof Your Dealership

How to Futureproof Your Dealership

Prepare your sales and service departments for the next generation of dealership customers by modernizing your communications, rethinking your ad spend, and training managers and staff for success in a high-touch world.