Articles

Giles Gives Back

Bob Giles, TIME Dealer of the Year and owner of Giles Automotive in Lafayette, Louisiana,...

Bob Giles, TIME Dealer of the Year and owner of Giles Automotive in Lafayette, Louisiana, commits his career to giving back to the communities that have given him so much.

Mining the Service Drive

Mining the service drive can be a mundane task that’s easy to push aside, but it can also...

Mining the service drive can be a mundane task that’s easy to push aside, but it can also deliver high-quality leads and is the best source of used inventory for your dealership.

Boosting Customer Satisfaction with Service Now, Pay-over-time

Boosting Customer Satisfaction with Service Now, Pay-over-time

There are lots of ways you can gauge customer satisfaction. You see it in survey metrics. You see it in the positive reviews customers post about you online. You see it in their smiles when they drive away from the dealership. You see it in the number of times they bring you repeat business. And, if you’re doing financing right, you see it in the look on their faces when they realize they can service their vehicle today and pay over time.

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