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Serve – Help – Solve

Learn to effectively serve, help and solve, and increase your personal performance and that of...

Learn to effectively serve, help and solve, and increase your personal performance and that of your team while building lasting relationships in and outside of the store.

Find Ready-to-Buy Customers, Before They Submit a Lead

Find Ready-to-Buy Customers, Before They Submit a Lead

As customers browse vehicles online, they leave behind valuable information about their interests and intents. Without the right tools, your dealership can’t see customers’ buying signals, which means you may be losing customers to your competition.

Article

California: An Unlikely Compliance Model

I propose that your F&I and sales disclosure compliance models mirror the sales and F&I...

I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute in California, should be considered best practices in the other 49 states.

Article

What to do If ICE Shows up at Your Dealership

Audits and raids of workplaces by Immigration and Customs Enforcement are at an all-time high....

Audits and raids of workplaces by Immigration and Customs Enforcement are at an all-time high. To avoid liability and ensure that you are complying, you should ensure that you have protocols in place to properly handle any ICE visits or requests.