Giles Gives Back
Bob Giles, TIME Dealer of the Year and owner of Giles Automotive in Lafayette, Louisiana, commits his career to giving back to the communities that have given him so much.
Bob Giles, TIME Dealer of the Year and owner of Giles Automotive in Lafayette, Louisiana, commits his career to giving back to the communities that have given him so much.
Internal hiring or recruitment has many advantages, including increased motivation, lower hiring costs, cultural fit, easier onboarding, and improved retainment of employees.
Most dealerships now embrace digital retailing, but the time has come to move back-office systems to digital.
Mining the service drive can be a mundane task that’s easy to push aside, but it can also deliver high-quality leads and is the best source of used inventory for your dealership.
Despite challenges, TransUnion’s Credit Industry Insights Report shows consumer health and demand for new vehicles remains strong.
Working out a custom plan for your dealership that incorporates your learnings is an effective way to encourage transparency, improve efficiencies, and ensure a smooth, compliant experience for all.
There are at least three reasons you need data when confronted with allegations of disparate impact.
There are lots of ways you can gauge customer satisfaction. You see it in survey metrics. You see it in the positive reviews customers post about you online. You see it in their smiles when they drive away from the dealership. You see it in the number of times they bring you repeat business. And, if you’re doing financing right, you see it in the look on their faces when they realize they can service their vehicle today and pay over time.
For dealerships, understanding the expectations of customers is what makes a great versus good versus mediocre customer experience.
Kerrigan Advisors’ Erin Kerrigan sees a positive, record-breaking buy/sell market for 2022 and maybe into 2023.
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