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The Fixed Ops Blind Spot
Customer-pay repair orders are profitability drivers for service departments, but many dealerships don't know how much of their business goes to them.
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SEARCHMENUSEARCHCustomer-pay repair orders are profitability drivers for service departments, but many dealerships don't know how much of their business goes to them.
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In this week's debrief, host Lauren Lawrence discusses maximizing your dealership's profitability with a focus on fixed operations.
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In this week's debrief, host Lauren Lawrence discusses a new grant for service tech apprenticeships and more industry workforce news.
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The auto technician certification nonprofit said the deal expands its role in workforce-development and support for current and future service professionals.
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The company says the offering enables consumers to snap a photo of their tire with a smartphone and receive an instant replacement quote, capturing 90% of tire shoppers who start their shopping online.
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New 'Scan to Sold' offering turns the service lane into a website-ready merchandising photo booth designed to help dealerships reduce turnaround time from days to minutes.
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Offering for retail automotive dealers and operators is designed to address what the companies say is a lack of standardized and modern thought leadership in vehicle life-cycle management.
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Data gathered by the ASE Training Managers Council shows that service technicians prefer classroom or instructor-led training and hands-on lab work over online or self-led training.
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ASE is making the change to better align with two other sector observances that take place each year highlighting technicians' key role.
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American consumers might be happy to know that their preferred hybrids are slightly less impacted by extreme temperatures than fully electric vehicles, according to a new study.
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NHTSA blames 10 deaths and two serious injuries on what its investigators believe were illegally imported air bag inflators. It’s taking public comments before deciding whether to ban them outright.
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