LEE, Mass.—@utoRevenue, an industry leader in delivering a full suite of cost-effective customer contact solutions to auto dealerships across the country, and a division of Dominion Enterprises, announces the release of @utoText™. @utoText™ enables auto dealerships to enhance their customer experience during the service appointment lifecycle through a simple hosted portal. Dealers will have easy access to build a database of opt-in text message subscribers and communicate in real-time to gain approvals for repair orders, send service status updates, notify when a vehicle is ready, and text appointment reminders to customers. Brice Englert, general manager of @utoRevenue© commented, “Text is another effective push-medium for auto dealerships to directly communicate with their customers and nearly guarantee an impression of that message. Customer loyalty now is more important than ever and simple, efficient communications will increasingly be demanded by the ever-more-busy consumer. Launching @utoText™ at NADA 2009 is the perfect time for us to showcase our dedication to innovation and enable dealers to revolutionize the way they communicate with customers yet again.” U.S. consumers have adopted mobile phones and, in-turn, text messaging at a rapid pace. As of December 2007, there were 255.3 million mobile phone subscribers in the U.S. These devices have quickly extended beyond voice communications to mobile computing, thus driving a consumer’s “time on device” to record levels. This advent in technology has allowed consumers to always be online. As a result text messaging provides a direct channel for quick, assured delivery of communications. Consumers increasingly are embracing commercial text messaging for the convenience - fewer phone interruptions and no chasing voicemail. They can respond instantly to a RO approval request from the service department, allowing quicker turn times on service bays. With 75 percent of all mobile subscribers using text messaging, the opportunity to improve CSI and drive efficiency is available today. About @utoRevenue @utoRevenue™ (www.autorevenue.com), a division of Dominion Enterprises, is based in Lee, Mass. As a first-mover in permission-based email marketing solutions for retail auto dealerships, @utoRevenue has evolved to offer a complete line of marketing services including email, email collection, online appointment scheduling, direct mail, voice messaging, and e-newsletters. About Dominion Enterprises Dominion Enterprises is a leading marketing services company serving the automotive, enthusiast and commercial vehicle, real estate, apartment rental, and employment industries. The company’s businesses provide a comprehensive suite of technology-based marketing solutions including Internet advertising, lead generation, CRM, Web site design and hosting, and data management services. The company has more than 45 market-leading Web sites reaching more than 16.7 million unique visitors, and more than 450 magazines that with a weekly circulation of 4.3 million. Headquartered in Norfolk, Va., the company has 5,400 employees in more than 200 offices nationwide. For more information, visit http://www.DominionEnterprises.com.
@utoRevenue enhances consumer service counter experience
@utoRevenue, an industry leader in delivering a full suite of cost-effective customer contact solutions to auto dealerships across the country, and a division of Dominion Enterprises, announces the release of @utoText™. @utoText™ enables auto dealerships to enhance their customer experience during the service appointment lifecycle through a simple hosted portal.
More Dealer Ops

Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
IA American Appoints Two Execs
Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.
Read More →
Cox Automotive Acquires Inspection Firm
Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities
Read More →
Assurant Expands Partnership With Holman
Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships
Read More →
Franchises, Throughput Down in First Half
A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.
Read More →
How to Build a High-Performance Sales and F&I Team
Performance and profits start with people chosen and led the right way.
Read More →
Buy-Sells Up in Q2
Kerrigan metrics show there’s plenty of demand, though many sellers are waiting to pull the trigger.
Read More →
Webinar Gives Driving Directions for Vehicle Security
Free on-demand session shares solutions for securing vehicle storage and parking facilities.
Read More →
Own Your Missteps
We all mess up from time to time, but it’s how we address the mistakes that really matters.
Read More →