NUTLEY, N.J. — AutoEforms has changed its name to Service Dynamics, which the company believes better defines its evolving place in the market as a fully integrated and customizable service management program.

The company recently added new products to its lineup, including RFID technology, media boards and a strategic partnership with Conexsta call centers — part of why the name change was the next logical step, according to officials.

Service Dynamics now offers Auto Arrival, which is RFID technology. Not only does Auto Arrival automatically welcome customers when they pull into the drive, it also immediately sends a text to the salesperson containing the appointment info. It also keeps track of loaner cars and more. 

Another new product is a shuttle tracking and parts delivery system which allows Service Dynamics’ customers to better organize communication of dispatch, routes, and tracking of vehicles, simplifying and improving logistics while providing superior customer service. The company’s special order parts process saves time and money by notifying customers when their parts arrive while increasing show rates to get those parts installed and decreasing parts obsolescence.

Service Dynamics’ showroom welcome boards greet customers, show appointment info and communicate important promotions.

Conexsta, the company’s call center partner, is a service BDC for dealerships and can handle all incoming service calls as well as make outgoing follow-up calls, special order parts notification calls or declined service calls with a courteous, professional staff.

Shop Watch, still the core product offering, is a service management system and communication tool that includes internal appointment scheduling as well as BDC scheduling, real-time web appointments, automated route sheets for enhanced internal communication between departments and external communication with customers, customer texting and email features, and arrivals and departures display boards. Service Dynamics also offers certified integrations with ADP, Reynolds & Reynolds and DealerTrack.