Chat Provider
This is the second year that Auto Dealer Monthly has recognized chat providers in the Delaers' Choice Awards. This year, a mere tenth of a point separated the winners.
Chat Provider
Client~ConneXion jumped from last year’s Gold finish to grab its first Diamond Award. “We are humbled by winning the Diamond Award for chat providers. We work hard to not only provide the best auto dealer chat solution, but also to maintain a close relationship with all … the people that use our Chat~ConneXion on a daily basis,” stated Tim Brick, CEO of Client~ConneXion. “We are constantly looking for ways to improve our product and our service so that our dealers can assure success with our chat solution.”
The battle for the top award was extremely close. There was only a tenth of a point between the Diamond and Platinum Award winners. The Platinum Award this year went to ActivEngage, also an award-winner last year.
Company | Award | Score |
Client~ConneXion | Diamond | 112.1 |
ActivEngage | Platinum | 112 |
Group Average | 107.3 |
Vol. 9, Issue 4
More Dealer Ops
Dealer Debrief: Improving Your Inventory Management
In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
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Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
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What Market Timing Mistakes Mean for Your Reinsurance Program
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The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
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Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
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Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
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Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
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IA American Appoints Two Execs
Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.
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Cox Automotive Acquires Inspection Firm
Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities
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Assurant Expands Partnership With Holman
Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships
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