Service Contract Provider
Only six-tenths of a point separated the winners in the Service Contract Provider category this year.
Service Contract Provider
CNA National came back to reclaim the Diamond Award for 2012 after last year’s Platinum win broke the company’s Diamond streak. This makes the eighth year for CNA to win an award in the category, the only provider in the space to accomplish this. “We are truly grateful for this recognition from our dealers,” said Joe Becker, president and chief executive officer of CNA National. “We have seen many transitions and trends in the industry during the past three decades, but our commitment to providing the highest quality product and customer service has never wavered.”
In this very close race, only six-tenths of a point separated the winners. The Platinum Award went to Protective. “Dealers demand quality products, a stable company to administer and provide those products, professional customer service, knowledgeable and forward-thinking field leadership, dealer training programs, and prompt claims service and support. Protective Asset Protection proudly offers all of those important dealership needs,” stated Mike Hoffey, vice president of marketing and training, Protective Asset Protection Division.
Company | Award | Score |
CNA National | Diamond | 116.9 |
Protective | Platinum | 116.3 |
Group Average | 110.2 |
Vol. 9, Issue 4
More Dealer Ops
Dealership Profits Decline
While new and used retail sales stagnated, dealerships have been particularly supported by fixed operations and finance-and-insurance profits, according to a new report.
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Dealer Debrief: Defection Data & EV Updates
In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.
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How Defection Data is Bridging the Dealership Conversion Gap
Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.
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Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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Dealer Debrief: Improving Your Inventory Management
In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
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Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
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Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
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Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
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Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
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Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
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