Service Contracts - Non-Dealer Owned
Dealers seem very satisfied with their service contract providers, judging by the higher scores
Service Contract Provider
Only one winner from last year’s list made the top three this year, and the other two top slots were taken by DCA newcomers. Triple Diamond winner and now the five-time leader, CNA National achieved its highest score ever (133.7) to land the Diamond Award. “Everyone at CNA National is thrilled to win this prestigious award for the fifth straight year,” said Alan Miller, senior vice president of sales for CNA National. “We focus on improving our customer service every single day and are pleased to see that our dealer clients appreciate our efforts.”
AUL Administrators received their first-ever win with the Platinum Award, followed by Gold Award winner Protective, another company making its first appearance at the awards. JM&A Group returned to the list in fourth place after a one-year absence.
Company | Award | Score |
CNA National | Diamond | 133.7 |
AUL Administrators | Platinum | 131.4 |
Protective | Gold | 122.9 |
JM&A Group | 121.3 | |
Group Average | 115.2 |
Vol. 6, Issue 4
More Dealer Ops
Dealership Profits Decline
While new and used retail sales stagnated, dealerships have been particularly supported by fixed operations and finance-and-insurance profits, according to a new report.
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Dealer Debrief: Defection Data & EV Updates
In this week's debrief, host Lauren Lawrence discusses how to use defection data to your advantage and the latest on EV sales and charging infrastructure.
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How Defection Data is Bridging the Dealership Conversion Gap
Lead volume is flat, cross-shopping is up and brand loyalty is in retreat. As confident sales teams keep losing buyers they thought they had, daily industry sales data is showing dealers exactly where their funnel is breaking and how to fix it without buying a single new lead.
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Dealer Debrief: Where are you losing customers?
In this week's debrief, host Lauren Lawrence discusses the hidden leaks in dealerships where you might be losing customers without even realizing it.
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Dealer Debrief: Improving Your Inventory Management
In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
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Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
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What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
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Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
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Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
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Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
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