Service Contracts - Non-Dealer Owned
Dealers seem very satisfied with their service contract providers, judging by the higher scores
Service Contract Provider
Only one winner from last year’s list made the top three this year, and the other two top slots were taken by DCA newcomers. Triple Diamond winner and now the five-time leader, CNA National achieved its highest score ever (133.7) to land the Diamond Award. “Everyone at CNA National is thrilled to win this prestigious award for the fifth straight year,” said Alan Miller, senior vice president of sales for CNA National. “We focus on improving our customer service every single day and are pleased to see that our dealer clients appreciate our efforts.”
AUL Administrators received their first-ever win with the Platinum Award, followed by Gold Award winner Protective, another company making its first appearance at the awards. JM&A Group returned to the list in fourth place after a one-year absence.
Company | Award | Score |
CNA National | Diamond | 133.7 |
AUL Administrators | Platinum | 131.4 |
Protective | Gold | 122.9 |
JM&A Group | 121.3 | |
Group Average | 115.2 |
Vol. 6, Issue 4
More Dealer Ops
Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
IA American Appoints Two Execs
Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.
Read More →
Cox Automotive Acquires Inspection Firm
Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities
Read More →
Assurant Expands Partnership With Holman
Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships
Read More →
Franchises, Throughput Down in First Half
A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.
Read More →