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Whatever their age, car buyers appreciate service, professionalism and the opportunity to save time and money.
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The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.
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An eBay exec shares two key pointers for dealers who are new to digital automotive marketplaces.
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For the second year in a row, EFG took home awards in three categories during the 10th annual Stevie Awards for Sales and Customer Service. The awards were handed out during a March 4 gala at the Paris Las Vegas.
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Whatever beliefs you and your customers may or may not share, politics and religion have no place in F&I.
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Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Read More →Auto/Mate Dealership Systems released a new corporate video reflecting the company’s marketing initiative, which emphasizes employee happiness.
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Shift your focus away from sales and toward customer service to make buying a car at your dealership a memorable experience.
Read More →Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.
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Providing exceptional customer service at every touchpoint is the best way to reassure customers they will be treated fairly when they visit your dealership.
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