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Decreases in gas prices and finance charges related to auto loans fueled the decline, but rises in maintenance and tire replacement costs make F&I protections an important consideration for vehicle owners.
Read More →AutoPoint has launched its new OwnerCare tool, which allows dealer service customers to see a digital report on their vehicle and approve any additional maintenance from their computer or mobile device.
Read More →The percentage of vehicle owners with complimentary or prepaid vehicle maintenance packages has more than doubled during the past five years, according to a study by J.D. Power. The growth of such offerings is helping to drive up loyalty and repurchase rates for OEMs and dealers.
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DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online searches for auto repair and maintenance.
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The magazine’s marketing guru lays out a plan for improving your service department’s six customer touchpoints. If followed, the strategy can turn the department into a marketing machine.
Read More →Daryl Tabor looks at how prepaid maintenance plans and courtesy service packages are driving service retention at dealerships.
Read More →GSFSGroup launches SecureNet Maintenance Plus®, a reinsurable maintenance plan designed to drive traffic direct to the dealer’s service department.
Read More →Dominion Dealer Solutions announced today it has launched a dealer-branded consumer mobile app. The Be Back app, a white-labeled mobile application branded for each dealership, is a mobile glove box app designed to help consumers manage their vehicle’s maintenance needs from one device.
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The service department can become a profit machine with the right tools, processes and training. The use of maintenance menus and inspection checklists is a great place to start to focus on effective upselling.
Read More →Most customers postpone repairs and maintenance work. Industry Expert Hal Scott discusses why customers put off service work and explains how to overcome customer objections to get them in for needed service and maintenance.
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