SANTA CLARA, Calif. — Frost & Sullivan recognized DealerSocket with the 2018 North American Customer Service Leadership Award for addressing the end-to-end requirements of an auto retailing business, the company announced.
“DealerSocket’s consumer-centric automotive platform consists of customer relationship management, vehicle inventory management, state-of-the-art websites and marketing, and search engine optimization support to improve reach and visibility for dealers. Auto dealers can leverage its insightful analytics services to make decisions based on the data available within its group and across the nation,” said Shruti Pathak, research analyst at Frost & Sullivan. “Its software makes business operations seamless. The company tailors its suite of integrated applications to meet the needs of large franchises, single-store retailers, as well as independent and buy-here pay-here dealerships.”
Each year, Frost & Sullivan presents this award to a company that has maintained consistently high standards for customer service quality that resulted in trusted and strategic relationships.
“Over the past year, we have invested millions into our customer service and support with one goal in mind: to become our customers’ trusted advisor focused on helping them succeed,” said Sejal Pietrzak, president and CEO of DealerSocket. “DealerSocket remains committed to our focus of both customer service and product innovation. Our mission is to drive the future of automotive and help our customers sell more vehicles, build meaningful connections with their customers, and drive operational efficiency that saves them time and money.”