PENSACOLA, Fla. — Based on reviews posted by new- and used-car shoppers and those who took their vehicles to dealerships for service over the past year, two businesses owned by Pensacola, Fla., auto dealer Allen Turner have earned top spots on a list of the highest-ranked car dealers in the country. The two dealerships also earned top honors in the state of Florida.
DealerRater compiles 5 million sales and service reviews covering 42,000 U.S. and Canadian dealerships, according to its website. The DealerRater Dealer of the Year awards are given annually to the top U.S. and Canadian car dealers based on a proprietary “PowerScore” that considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during the calendar year.
Categories for scoring include customer service, quality of work, friendliness, pricing, and overall experience.
“Customer satisfaction is a key differentiator in today’s competitive retail market, and our Dealer of the Year Award winners continue to raise the bar for best practices in our industry,” said DealerRater General Manager Jamie Oldershaw.
Since 2011, Allen Turner Automotive has earned 12 DealerRater Awards, and this is the second year that Allen Turner Hyundai has received a national title. In business since 1998, Allen Turner Automotive now employs more than 100 people, with whom Turner is quick to share recognition.
“These awards reflect the dedication of a stellar team,” Turner said. “I am blessed to work with employees who make customers a priority and who are truly passionate about exceeding their expectations every single day.”