CHERRY HILL, N.J. For the second consecutive year, TD Auto Finance, a subsidiary of TD Bank, America’s Most Convenient Bank®, received the highest ranking in Dealer Satisfaction among National Non-Captive Lenders with Prime Credit, according to the J.D. Power 2021 U.S. Dealer Financing Satisfaction StudySM.
TD Auto Finance achieved an overall score of 953 out of 1,000 in the non-captive national prime credit segment from J.D. Power, 67 points ahead of the segment average. In addition, TD Auto Finance also scored highest in Provider Offering, Funding Process and E-contracting for a second year in a row.
“This incredible achievement is a testament to our commitment to be the financial leader in service, convenience and advice, and we’d like to thank our customers for choosing TD Auto Finance,” said Greg Braca, President and CEO of TD Bank, America's Most Convenient Bank. “Our strong and relentless focus on the customer is the key to our success, and I look forward to continuing to grow the business in the years ahead.”
The 2021 U.S. Dealer Financing Satisfaction Study is based on responses from 2,992 auto dealer financial professionals. The study, which was fielded in May-July 2021, measures auto dealer satisfaction in six segments of lenders: captive luxury–prime1; captive mass market–prime; lease; non-captive national–prime; non-captive regional–prime; and non-captive sub-prime.
“At TD Auto Finance, our goal is to provide innovative products and streamlined processes that resonate with dealers and their customers,” said Ernie Diaz, Executive Vice President and Head of U.S. Consumer Distribution, Wealth and TD Auto Finance. “In this competitive and rapidly changing environment, these findings will empower us to continue not only meeting the needs dealers but exceeding their expectations for first-class customer service.”
Visit jdpower.com/awards for more details about the J.D. Power 2021 U.S. Dealer Financing Satisfaction StudySM.