auto dealer in black and red logo
MenuMENU
SearchSEARCH

Critical Success Factors of Leadership

Jim Jackson - All across America, businesses invest time, energy and resources in different leadership programs, and why not? Leadership makes a difference. There are as many different opinions as to what leadership means as there are cars on the road and there are as many different and effective leadership styles as there are ...

February 18, 2009
5 min to read


All across America, businesses invest time, energy and resources in different leadership programs, and why not? Leadership makes a difference. There are as many different opinions as to what leadership means as there are cars on the road and there are as many different and effective leadership styles as there are people to lead. .

With such emphasis put on the need to be a great leader, and with a volatile market changing at an accelerated rate, you need to ask yourself some questions. What is right for your company and your people? Is the leadership style that worked five years ago, or even just six months ago, still as effective today? Is your leadership style moving you closer to your vision or farther away from it?

Ad Loading...

With these questions and more, it is no wonder that leaders sometimes get confused about their roles. First, have a clear understanding of the definition of the word “lead.” To lead is to show the way by going in advance or to be a guide—to be first, to be ahead.

If to lead is to go first as a guide, then as a leader, you must have a clear vision of where you are going. Can you clearly communicate the exact outcome you envision, or are you really telling people what you don’t want and what they are doing wrong? As a leader, you are responsible for the direction of the company or team by knowing the vision and clearly communicating it.

When you have a clear vision of what success looks like, leadership can be broken down into two critical success factors: (1) inspiration toward a vision and (2) removing any obstacles that get in the way of that vision.

First, the major role of a leader is to inspire people to go where they didn’t think they could go. A leader sets the team’s direction by incorporating the corporate vision with new ideas, new goals, new training, and new spirit; helping each team member create his or her own individual vision drives the corporate vision. Leadership is always about helping the team feel motivated by the power of the vision, yet leaving room for each individual to achieve the goal.

Imagine it’s 1492. A man, who was pretty good with boats, stood on a dock on the coast of Spain with a huge idea, a big audacious vision—to sail around the world. He’ll need three or four boats, a crew to sail the boats, and a whole lot of money. His vision is so grand that people thought he was insane. After all, any sane man could see that the world is flat. Who wants to sail off the edge of the world and die? Not me, you first!

Ad Loading...

Maybe you’ve had a similar experience when you tried to articulate business objectives for growth and profit. It might as well be 1492, except your people are sitting at desks looking at lots with inventory they know is not right for this market. The crew explains all the reasons why your vision has flaws, and this is where you either become a great leader or succumb to their beliefs and let go of your visions. Just like Columbus, you need to inspire your people to go where they did not think they could go!

That is why the second critical success factor of removing obstacles is so important. A leader finds ways to deal with and eliminate old ideas and paradigms that do not support the new way of being profitable. Leaders find themselves confronting people who are not supportive of the new vision and want to cling to the past. Leaders can never compromise their vision with old, negative beliefs. They can help people understand they always have a choice.

Didn’t Columbus have a few obstacles to overcome? Every single person alive in 1492 believed the earth was flat and the only navigational course anyone could chart was to sail out just so far and turn around before falling off the edge. Maybe Columbus started his crew in small steps. Maybe sail out a little ways to see how successful they were that day. The more they sailed, the more confidence they had in Columbus and the more the crew was willing to commit to the journey.

Commitment at the highest level requires a leader to do whatever is needed to achieve the desired results. Leaders use creativity and personal courage to deal with problems, challenges and obstacles. People will follow when they believe leadership is committed and knows where they are going.

Great organizations have leaders who are committed to the vision, to the development of their people and to their own development as leaders. The actions of leaders are mirrored each and every day by those they lead. Great leaders never say, “Do as I say, not as I do.” If you want your people to perform at a higher level, you must perform at a much higher level.

Ad Loading...

If you don’t have the leadership skills to lead in this ever-changing market, then find some help. Hire a performance coach. Read books or articles on leadership. Leaders invest in themselves because they realize they need to have the tools to inspire people to go where they didn’t think they could go and remove any obstacles that get in the way. What kind of leader are you? 


Vol 5, Issue 12

Subscribe to Our Newsletter

More Dealer Ops

Closeup of white car's headlight, front end
Dealer Opsby Hannah MitchellApril 17, 2026

Used Autos Supply Dwindles

The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.

Read More →
hands making protective frame over red car, Risk Reality Check, Be Proactive, Auto Dealer Today logo
Dealer OpsApril 1, 2026

Managing Risk Effectively Through Changing Times

The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.

Read More →
Car key, stacks of coins, and a paper car cutout with AutoPayPlus logo, representing auto financing, loan terms, and vehicle affordability trends.
Dealer Opsby StaffMarch 31, 2026

Survey Reveals What Won't Fix What's Breaking Car Sales

AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.

Read More →
Ad Loading...
Headshots of two male executives
Dealer Opsby StaffMarch 24, 2026

IA American Appoints Two Execs

Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.

Read More →
Dealer Opsby StaffSeptember 8, 2025

Cox Automotive Acquires Inspection Firm

Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities

Read More →
Dealer Opsby StaffAugust 26, 2025

Assurant Expands Partnership With Holman

Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships

Read More →
Ad Loading...
Dealer Opsby Hannah MitchellAugust 26, 2025

Franchises, Throughput Down in First Half

A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.

Read More →
Dealer OpsAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
Dealer Opsby Hannah MitchellAugust 19, 2025

Buy-Sells Up in Q2

Kerrigan metrics show there’s plenty of demand, though many sellers are waiting to pull the trigger.

Read More →
Ad Loading...
Graphic for July 15, 2025 webinar “Driving Directions to Your Secure Auto Destination,” listing vehicle theft, vandalism, insurance losses, and other security risks with a laptop meeting image.
Dealer Opsby StaffAugust 14, 2025

Webinar Gives Driving Directions for Vehicle Security

Free on-demand session shares solutions for securing vehicle storage and parking facilities.

Read More →