Articles

Dealer Ops•by Hannah Mitchell•January 11, 2024

F&I’s Future Is Now

Experts say that side of the business must adapt to a process forever changed by the Covid era.

Digital•by Ronnie Wendt•January 11, 2024

AI in Auto Retail

More dealers are embracing artificial intelligence in daily operations and reaping its benefits in sales, service and F&I.

Dealer Ops•by By Ronnie Wendt•December 29, 2023

OEM Execs Share Future Views of Auto Retail

Kerrigan Advisors’ survey of OEM executives uncovers their views on profitability, days’ supply, and the agency sales model.

Fixed Ops•by Ronnie Wendt•December 29, 2023

Get Ready for EV Repairs

Maintaining EVs requires a mindset shift and an investment in training and technology.

Dealer Ops•by Olivia Kern-Van Schoonhoven•December 28, 2023

Getting Back to Basics

There are certain pillars for success that are consistent and don’t change in creating and maintaining a successful business.

Compliance•by Gil Van Over•December 28, 2023

An Unlikely Compliance Model

Look west for a state that's tried and tested a structure worth following.

Dealer Ops•by Frank Torchia•December 27, 2023

Reinsurance Check Up: What Are You Really Paying For?

Dealers need to protect themselves by understanding their statements, what they are paying out, and the services they are receiving.

Fixed Ops•by Ronnie Wendt•December 27, 2023

How to Deliver Great, Not Just Good, Service

Customer loyalty is driven by accessibility, personalization, innovation, and connection.

Dealer Ops•by Danielle Cumbee•December 27, 2023

Why Onboarding Matters and Keys to Success

There is no “perfect” onboarding process, but there may be an improved version of onboarding that can exist for your organization as you develop how your time is spent when training new additions to your team.

Dealer Ops•by John Tabar•December 21, 2023

Getting a Better ROI on Your Day

You need a plan to help you manage everything for maximum results.

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