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Digital•by Byron McDuffee•January 4, 2021

Drive to Digital Demands Synthetic Identity Fraud Solutions

While instincts are important, it’s even more critical to have access to the right tools and technology that can help lenders spot synthetic identity fraud before it happens.

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Dealer Ops•by Kate Spatafora•December 29, 2020

The Future is Digital at Germain Toyota of Naples

At a time when it was sink or swim for many dealerships, Brian Kramer rose to the challenge and turned lost time into a digital transformation. 

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Compliance•by Gil Van Over •December 28, 2020

California: An Unlikely Compliance Model

I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute in California, should be considered best practices in the other 49 states.

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Compliance•by David Jones•December 23, 2020

What to do If ICE Shows up at Your Dealership

Audits and raids of workplaces by Immigration and Customs Enforcement are at an all-time high. To avoid liability and ensure that you are complying, you should ensure that you have protocols in place to properly handle any ICE visits or requests.

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Dealer Ops•by Michael LaMotta•December 22, 2020

Embracing Online Auto Retailing: From Start to F&Inish

Online auto retailing is here, it’s vital, and it’s valuable — This expansion has to include evolution in the online F&I presentation to ensure the full scope of revenue opportunity is being captured.

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Dealer Ops•by Chris Martin•December 17, 2020

Leads: New Value, Different Strategy

It is critical to look at what happens with your sales team once a lead is submitted. Meet the consumers where they are and you’ll see the sales roll in.

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Dealer Ops•by Juan C. Pena, CPA, CGMA•December 16, 2020

Get Ready to Sell Your Dealership

With proper planning and having the right professional team in place, selling your dealership can be a smooth transaction for all parties involved.

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Dealer Ops•by Nicole Renninger•December 14, 2020

The Modern Sales Team as a Driver of Inventory Turn

The world has changed — and so too must your sales practices. This unique relationship quickly gives sales personnel compelling detail about the vehicles now in your inventory and in the reconditioning pipeline.

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Compliance•by Matthew Simpson•December 9, 2020

Tips For Recovering Debts From Departing Employees

Many scenarios exist where employees can leave an employer owing the dealership money. The likelihood of your being able to recover money for these purposes depends in large part on a handful of proactive processes and procedures.

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Opinion•by Ritch Wheeler•December 9, 2020

How Lessons from the Trail Can Help Your Dealership Win

On a recent hike, I had quite a bit of time to reflect on the similarities of lessons learned on the trail and lessons learned in the dealership. When you’re all in, and you don’t have any other choice but to keep going, you’ll find a way to reach the top.

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