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Consumers have become accustomed to the conveniences technology provides, so here are the digital marketing resolutions every dealership and dealer-partner needs to keep in mind in 2021.
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Customers long forget what repairs were done, but what keeps a great many coming back year after year is how they feel walking away, and the Customer Service Index is the closest measurement we have that gauges that feeling.
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With digital retailing, manufacturers see the opportunity to improve customer experience by empowering shoppers to buy the way they do in all other aspects of their lives – from the comfort of home.
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If dealers observe a modicum of compliance protocols, they can contain almost all regulatory perils. Dealers and their trade organizations are a formidable political force and should be lobbying together.
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Join the conversation with some of the automotive industry’s leading trainers and F&I coaches.
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Don’t spot deliver a car unless you’ve considered all the signs of potential fraud.
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To meet and exceed modern consumer expectations at each step of the buying process, develop new techniques and use technology to help them discover, learn, and be validated in their decisions along the way.
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As we look at the market in Q3, there were a number of notable statistics that can help lenders identify trends and inform strategy.
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By leveraging credit technology, dealerships can process a transaction in less than 30 minutes and put the process in the hands of the consumer.
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Learn to effectively serve, help and solve, and increase your personal performance and that of your team while building lasting relationships in and outside of the store.
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