John Zieglar
Consultant
ADT Magazine
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John Zieglar - In an effort to better understand our customers, we always ask ‘How did you begin your research?’...
Read More →What does Customer Relationship Management, or CRM, mean to you? Is it signing up with a call center to make customer service calls to all your prospects and service customers? Is it hiring a team of customer service specialists to handle inbound and outbound calls? While dealers may have an infinite number of ways to define CRM and the best strategy ...
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