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Ronald J. Reahard

President of Reahard & Associates

Articles•by Ronald J. Reahard•March 16, 2016

Commit to Excellence

Build your F&I training program the same way you would build a house: on a solid foundation with expert craftsmanship and high-quality materials.

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Articles•by Ronald J. Reahard•December 9, 2015

Open-Source Selling

Dealers who struggle to close Internet-savvy prospects may benefit from acknowledging the breadth and depth of each customer’s research and offering additional third-party resources.

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Articles•by Ronald J. Reahard•October 7, 2015

That Dog Will Bite You!

Written guidelines and a code of conduct will help prevent payment packing from baring its teeth.

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Articles•by Ronald J. Reahard•August 6, 2015

A Day to Remember

Shift your focus away from sales and toward customer service to make buying a car at your dealership a memorable experience.

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Articles•by Ronald J. Reahard•June 23, 2015

Recording the F&I Transaction

Adding cameras to your F&I process can boost production and compliance — and put you ahead of the YouTube curve.

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Articles•by Ronald J. Reahard•April 10, 2015

Who’s Celling Whom?

Smartphone-powered customers will prove worthy foes to sales and F&I pros who fail to anticipate their questions and appreciate their easy access to information.

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Articles•by Ronald J. Reahard•January 19, 2015

Time to Man Up

The auto industry and the finance companies that fuel it have yet to mount a proper response to the CFPB's threats and actions.

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Articles•by Ronald J. Reahard•December 20, 2014

Be Careful What You Demand

Dealers who insist on higher production must be sure they aren't pressuring their F&I professionals into cutting corners.

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