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Quantum5’s BDC training program uses a three-step process to help dealerships improve customer communication, build meaningful relationships, and manage customer expectations to improve overall BDC profits.
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Report finds that retailers must prioritize online and in-store experiences, as well as employee experience this holiday season, and beyond.
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MBO Partners latest data report shows record-breaking growth in number of independent workers from 38 million in 2020 to over 51 million in 2021.
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As we head into the last month of the year, used retail listings have stabilized around 16% below where we started the year.
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The seasonally adjusted Retention Index increased to 189.9 points, reaching another record.
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Experian’s "State of the Automotive Finance Market: Q3 2021" report finds delinquencies remain lower than pre-pandemic levels.
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The new cloud-based data system will help automakers remotely diagnose vehicle issues to prevent recalls, improve safety, and manage related data.
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Though challenges remain, many positive signs point to a return to normal some time in 2022, says NADA Chairman Paul Walser.
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2021 presented the toughest pool of finalists in CarBuzz Awards history.
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NextGear President Scott Maybee outlines three key areas for future opportunities and growth.
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