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A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
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The CFPB really is following you, and every mistake you make in the showroom and in your advertising can lead to an enforcement action.
Read More →The good news, according to Edmunds.com, is the industry is on pace to top last year's record new-vehicle sales total. The bad news, the firm noted in a separate release, is car buyers are rolling over negative equity from their trade-ins in record numbers.
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Ratings, reviews, photos and videos created by customers — collectively known as “consumer-generated content” (CGC) — have become a “critical” component in dealership branding and vehicle sales, according to new research from Bazaarvoice.
Read More →The new solution, according to Pearl Technology, gives a dealer the ability to circumvent a retail transaction at a competitor’s lot by delivering real-time offers through the customer’s mobile device.
Read More →F&I product provider Mechanical Breakdown Protection Inc. (MBPI) is now plugged into the Provider Exchange Network as part of an integration pact the two companies announced this week.
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In his new role, Warren Miller will drive sales and processes, maintain current customer satisfaction and facilitate long-term relationships with automotive dealerships, CPAs and partners.
Read More →The average age of light-duty vehicles on U.S. roadways increased to 11.6 years this year. Vehicle registrations also climbed 2.4% from a year ago to 264 million, according to IHS Markit.
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The NADA Used Car Guide issued a report that examines retention performance for 33 all-new or redesigned mainstream and luxury models. Leading the list were the 2016 Toyota Tacoma, Honda Pilot and Volvo XC90.
Read More →Buy/Sell activity remains strong, but the firm believes activity could slow in the fourth quarter as sellers hope for a more favorable tax rebate on their sales proceeds in 2017.
Read More →The partnership, the company stated, will help the F&I office increase sales penetration and improve dealer and customer satisfaction by decreasing customer delivery time.
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