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NewsMarch 17, 2016

Harlene Doane Brings Operational, HR Expertise to Dealer Summit

Organizers of Dealer Summit have announced that Harlene Doane, COO of DealerStrong, will present two sessions at the event, which will be held May 3–5, 2016, at the Sheraton Tampa Riverwalk Hotel.

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NewsMarch 17, 2016

Moore & Scarry’s Kerr to Break Down Pre-Roll at Dealer Summit

Moore & Scarry Advertising’s Tom Kerr will present a session devoted entirely to video pre-roll at Dealer Summit, organizers announced Wednesday. The event will be held May 3–5, 2016, at the Sheraton Tampa Riverwalk Hotel.

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NewsMarch 17, 2016

Wendy Reeves to Lead Two BDC Sessions at Dealer Summit

Organizers of Dealer Summit have announced that Wendy Reeves, BDC trainer for DealerStrong, will present two sessions dedicated to maximizing business development center production at the event, which is scheduled for May 3–5, 2016, at the Sheraton Tampa Riverwalk Hotel.

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NewsMarch 17, 2016

Women Better Managers of Credit Than Men, Study Shows

Not only do women have higher credit scores and less debt than men, according to a new report from Experian, they are more likely to purchase a more functional, utilitarian vehicle than their male counterparts.

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NewsMarch 17, 2016

Dealer.com to Integrate With Haystak's Customer Service Model

Cox Automotive announced plans to merge Dealer.com’s advertising technology as well OEM and advertising partnerships with Haystak’s customer service model later this year.

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NewsMarch 17, 2016

Gen Z Prefers Face-to-Face Interactions, Test Drives, Study Shows

Generation Z may have grown up with more access to technology than Millennials, but buying online isn't what this emerging demographic prefers, according to a joint study from Autotrader and Kelley Blue Book.

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Articlesby Nicole MunroMarch 16, 2016

Here Come the Readability Police

The Texas Plain Language Law will mandate that auto finance contracts be written at an 11th-grade reading level by 2017.

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Articlesby Ronald J. ReahardMarch 16, 2016

Commit to Excellence

Build your F&I training program the same way you would build a house: on a solid foundation with expert craftsmanship and high-quality materials.

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NewsMarch 16, 2016

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

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NewsMarch 16, 2016

RouteOne Announces eSigning Integration With Scion iPad Application

The integration will connect RouteOne’s digital retail services with Scion’s concierge sales showroom app, allowing dealers to electronically capture signatures from each buyer on all documents in the credit application and contracting process.

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