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In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
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Veteran sales manager says dealers who demonstrated leadership during the Great Recession may have to re-establish themselves as the decision-makers at their stores.
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The magazine’s legal eagle can’t help but shout a warning to dealers who tinker with language in their retail installment sales contracts.
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Check out four sporty new prototypes from Volkswagen, Volvo, Toyota and ... Kia?
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Learn more about some of the products and services on display at the 2014 NADA Convention & Expo.
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Learn more about some of the products and services on display at the 2014 NADA Convention & Expo.
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Your customers trust you with their credit card numbers. Expert lays out a plan to safeguard their information and protect your store in the event of a Target-style data breach.
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Google is taking a ‘multi-armed bandit’ approach to A/B experimentation. Expert says dealers can take advantage by rethinking their own website testing methods.
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You can keep the Lead Goblin at bay by crosschecking every lead delivered to your CRM.
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Special finance guru expects 2014 to be a banner year for dealers who serve the subprime auto finance market.
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The CFPB remains determined to put the squeeze on dealers, and there’s no sign of the agency going away. F&I trainer says it’s time to put your house in order before rate markup meets its maker.
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