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In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
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Joe McCloskey’s focus on customer service extends through sales, F&I and the service department.
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The Bureau of Labor Statistics reports that auto dealers have added 42,000 jobs since January 2013, pushing total employee count to just north of 1.16 million.
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Maserati, Jeep and Jaguar dealer websites experienced increases in online shopping activity following the Super Bowl.
Read More →By unanimous vote, the Federal Trade Commission approves final orders settling charges against two dealers for deceptive advertising.
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Reaching highline customers has its challenges, but Lexus of Massapequa’s Rose Cruz has set her sights on an even more focused market: women.
Read More →Dealer.com’s Dave Winslow weighs in on upcoming developments that will change the way dealers connect with customers.
Read More →The reputation-management company announced the winners of its second annual Social Media and Reputation awards, recognizing dealers and vehicle OEMs in 15 categories.
Read More →In Consumer Reports’ latest poll, Tesla ranks in the Top 5 brands among consumers it surveyed, rising from the 11th spot last year to No. 5.
Read More →The NADA issued at its annual convention an addendum to the dealer data guidance it released this past summer. It includes a sample vendor agreement that lays out limitations on what data tech vendors can access from dealers.
Read More →AutoNation’s chief executive says he doesn’t expect the CFPB to eliminate rate participation, but he admits to not knowing ‘the end of the story yet.’
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