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In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
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Vehicle sales were up for franchised dealers last year, as was profitability, according to the NADA’s annual state-of-the-industry report. Results also showed that F&I continued to make up for falling margins, which fell to a 10-year low.
Read More →The U.S. Senate confirmed Tuesday evening the appointment of CFPB Director Richard Cordray, a decision President Barack Obama praised during a press conference held yesterday.
Read More →Dealers selected to test the new F&I sales solution realize $740 increase in average aftermarket revenue per vehicle, the technology firm claims.
Read More →The CFPB is now taking consumer complaints regarding debt collectors. The bureau also warned firms they will be held accountable for unlawful debt-collection activities.
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The industry continues to emerge from the Great Recession, but dealer-protection bills approved in New Hampshire and Colorado prove that not everything is getting back to normal.
Read More →An Alabama used-car dealer who failed to decrease an active-duty service member’s loan interest rate before repossessing his car pleaded guilty to violating the Servicemembers Relief Act.
Read More →Fiat is in the early stages of hiring its own team of factory reps. Officials say 50 additional staffers will be added to the team to serve Fiat dealers exclusively.
Read More →California is listed again in the NICB’s annual ‘Hot Spots’ report, which shows that eight out of the Top 10 vehicle theft areas lie in the Golden State.
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A Seattle startup is taking a different approach to improving the car-buying experience, one that is supposed to drive a better connection between dealers and their customers.
Read More →Unable to ditch his F&I roots, the editor makes a strong case for why the F&I office should have a role in a dealership’s CRM efforts.
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